Ralph James

We are Ralph James

We are Ralph James

We’re not estate agents. We’re passionate property people.

Our values

The heart of Ralph James, our values underpin every story and every sale, and they are shared by every single person we hire to join our team.
Beautiful aesthetics inspire us. Our eye for detail influences the space we work within, the marketing we create and the way we make our sales. Everything is done with style and flair.
When you are making huge life decisions, you want to feel that you have a friend by your side. Our people are open, friendly and always compassionate. We’re human. You can place your trust in our honest opinions, genuine help and undivided focus.

Though our business spans four different offices, we are one team working with the same passion, towards the same goal. We never compete. We combine our knowledge and our personal property experience to better the service you receive.

Redhill, Reigate, Dorking and Banstead are our homes, and our diverse network of family and friends spreads across the whole community. We want everything we do to benefit the people and places we love and live amongst.

Thomas
Founder & CEO
Headshot of Paul - Director
Paul
Managing Director

Operations

Jackie
Head of Operations

Sales

Nicky
Sales Director, Reigate
Tom
Head of Sales, Banstead
Daniel
Head of Sales, Redhill
Marie-Elise
Sales Team Manager, Reigate
Kelly
Sales Team Manager, Banstead​
Orla
Senior Sales Advisor
Jasmine
Sales Advisor
Leah
Mortgage and Protection Advisor
Ollie
Trainee Sales Advisor
Olivia
Trainee Sales Advisor
Charlie
Trainee Sales & Lettings Advisor

Lettings

Katie
Head of Lettings & Property Management
Sam
Head of Sales, Dorking & Lettings Team Manager
Samantha
Senior Lettings Advisor
Didi
Trainee Property Manager & Administrator

Marketing

Ed
Head of Marketing
Macy
Content Creator
Nick
Creative Director & Property Photographer
Luke
Creative Director & Property Videographer
About Ralph James
About Ralph James
About Ralph James
About Ralph James
About Ralph James
About Ralph James
About Ralph James
About Ralph James

Our home

We care for our space, like we'll care for yours.

Connected with the latest technology, our vintage-industrial style offices embody our love of design, meticulous attention to detail and comfortable, welcoming approach. Well-being is at the forefront of our design, taking influence from the ‘work from home’ ideology post-lockdown, and rethinking traditional office spaces to create inspiring zones, with booths and sofas in place of desks. 2022 has seen us team up with Castle Fine Art to dress our offices the way we’d style our home, and we’ve worked with local artists to regularly create window displays. 

Thomas - Director
Thomas - Director
Thomas - Director

Thomas

Founder & CEO

For Thomas, presentation is everything. Having worked in corporate and independent estate agency since 1999, and running his first office at the tender age of 21, Thomas opened Ralph James in 2015. The intent behind the business was to bring the very best of marketing and services together, adding a unique edge of design and flair – from our shop, to our branding, and through everything we do.

Back in 2011, when Thomas first came to work in Redhill and Reigate, he loved what he saw: Clearly Reigate was the traditional darling of the two towns – a beautiful and thriving place with a wonderful lifestyle, great shops and excellent schools, all surrounded by glorious countryside – but he was also struck by the variety and potential of Redhill, with its collection of neighbourhoods and villages, its incredible rail link to London and now, of course, the big plans for regenerating the centre.

Thomas is a keen property developer himself, and his passion for property knows no bounds. From renovating his own home to selling yours, there is no limit to the high standards implemented.

Jackie - Sales Manager
Jackie - Sales Manager
Jackie - Sales Manager

Jackie

Head of Operations

Jackie is a true Reigatian! She went to the 6th form college (a while ago!) and her children both went through schools in Reigate. Now, having lived in Reigate for many years, Jackie loves selling properties in a town she is so passionate about.

Jackie’s early career was within the BBC, working in departments such as Radio 4, Human Resources, Marketing and finally BBC Music where she was office manager for the teams at Radio 1, Radio 2, Top Of The Pops, Later With Jools and Glastonbury Festival Outside Broadcasts – to name but a few.

After taking a maternity break, Jackie started a part-time job as an administrator for an estate agency – and never left! Over 14 years she worked her way up through the ranks to Assistant Branch Manager.

Jackie has always admired the Ralph James Brand, their first-class marketing and modern, forward-thinking approach, and so was honoured to be offered the position of Sales Manager in Reigate.

When she isn’t working Jackie is always busy enjoying all that Reigate has to offer – from getting a coffee from local coffee shop The Chapel, to walking Pebbles (her gorgeous dog) in the park, socialising with friends in the local restaurants and bars or just chilling at home with her daughters.

Nicky - Reigate Branch Manager
Nicky-on-office-sofa
Nicky - Reigate Branch Manager

Nicky

Sales Director, Reigate

Nicky’s first foray into Estate Agency came in the form of a weekend viewing guide whilst she was training at Stage School. After a short career dancing on cruise ships and abroad, she returned home and took a full time job at the same agency as a trainee negotiator. Within 18 months she was transferred to the companies flagship office in the city centre where she moved up the ranks and worked in a fast pace environment.

In 2008, Nicky moved to Reigate and began working for a corporate agent, where she stayed for 8 years until leaving to have her daughter. It was here that she met and formed a friendship with Thomas & Ashley. After being lucky enough to have a couple of years off as a Mummy, the timing fell into place for RJ to expand and open their second office in Reigate and Nicky jumped at the chance to join the team.

Nicky’s happy nature and enthusiasim is a credit to the RJ name and having worked in the local area for many years, she enjoys dealing with lots of previous clients that are always happy to work with her again.

Tom

Head of Sales, Banstead

With more than 10 years in the business, Tom joins Ralph James for further career growth and to do things with a difference.

Tom stepped into estate agency at the age of 18 following two years working in retail and hasn’t looked back since. Following hard work and subsequent promotions, Tom left his last role as assistant branch manager. It’s always been his goal to have his own branch.

Tom grew up in Epsom, attending Glyn school in Ewell, and purchased his first home in the area two years ago. He’d like to relocate to the Redhill and Reigate area in the near future.

You’ll often find Tom playing football or watching his team play. Weekends are spent with friends and family, when not taking the opportunity to spend time by the coast.

With a passion for property from a young age, selling homes allows Tom to meet plenty of different characters as well as pursuing his interest.

One day, Tom would like to renovate or build his own home.

A body of water in front waterfront houses on a sunny day
Dan-Sales-Manager-Redhill-Walking
Headshot of Daniel - Sales Team Manager, Redhill

Dan

Head of Sales, Redhill

Dan, a local from Redhill and Reigate, joined Ralph James after completing his education at RAA school and Reigate College. Starting in real estate at 20, he climbed the ranks to become the Sales Manager.

Dan loves the ever-changing nature of estate agency, valuing the social aspect and the joy of matching people with their dream homes. He enjoys exploring characterful properties and witnessing their modern renovations while preserving unique features.

Choosing Ralph James was an easy decision for Dan, attracted by the agency’s innovative and fresh marketing approach, especially on social media. He’s impressed by the company’s 8-year success and looks forward to its continued growth.

Outside work, Dan spends time with his daughter, enjoys watching sports, and takes day trips to London. Fun fact: Dan is a devoted father to his little girl, Nyla.

Marie-Elise - Senior Sales Negotiator
Marie-Elise - Senior Sales Negotiator
Marie-Elise - Senior Sales Negotiator

Marie-Elise

Sales Team Manager, Reigate

Marie-Elise graduated as a make-up artist in Glasgow, and after working as a cosmetician for the shows on cruise ships and running the on-board beauty boutique, she went on to become a manager at a leading cosmetics company for several years.
 
Estate agency had been in her mind for ages: with a love for property and a keen interest in buying and selling. After going for several interviews, Marie – Elise could see that Ralph James are modern and much more evolved, with a brilliant reputation, and she loved the concept and really personal approach. It was an easy choice to accept a position as part of their team.
 
Within two years, Marie-Elise has grown from a Junior negotiator, new to her role, to taking on a new opportunity in the new Dorking office, encouraging business growth and bringing in listings of her own. Her love of matching a buyer to their new home has naturally evolved into helping sellers move too.

Kelly

Sales Team Manager, Banstead

Kelly joins us following the merger with Lancasters, bringing her drive and compassion to Ralph James.

She grew up in Worcester Park and lived in South Sutton in her early teenage years. With family in Epsom and Ashstead, Kelly is a local girl through and through.

“I love Tattenham and Nork Park, we spend a lot of time there as a family over the warmer months. We enjoy the local restaurants and shops and the feel of community that Banstead has.”

Interspersed with a long career in the travel industry, Kelly has been an estate agent for over 6 years. For her, it’s all about the why behind a client’s motives.

“I love helping people find their first home or their forever home. It’s such an honour knowing that I helped them buy the house they will get married in, or have their first child in.”

Outside of work, Kelly spends time with her young family in London, walking along South Bank or in the food markets. When weather interrupts exploring, she’ll be at home crafting, swimming or at the cinema!

A true adventurer, last February saw Kelly and her husband climb Ben Nevis with 5 friends and, despite awful weather, persevering through snow and limited views to complete the challenge. This month she’ll be driving down to Wales to climb Snowdonia.

Banstead-Sport-Ground
Orla-Senior-Sales-Advisor-Colour-Headshot
Headshot of Orla Senior Sales Advisor

Orla

Senior Sales Advisor

Orla, a Banstead/Woodmansterne native, joined Ralph James with a First Class Honours degree in Human Geography. Discovered her passion for agency work during lockdown, particularly at a local agency. She thrives in the dynamic nature of estate agency, finding joy in the social aspect and matching people with dream homes.

Orla chose Ralph James for its innovative approach and effective use of social media. Inspired by the company’s remarkable 8-year success, she looks forward to its continued growth. While not a homeowner yet, Orla actively saves and hopes to realize her dream in the next few years.

On her days off, you’ll find Orla in a HIIT class, enjoying a nail session, or baking cakes—a hobby she shares with family and friends. Fun fact: Orla holds a First Class Degree, is a talented baker, and has a deep affection for old-school 70s/80s music.

Jasmine - Junior Negotiator
Jasmine - Junior Negotiator
Jasmine - Junior Negotiator

Jasmine

Sales Advisor

Jamine’s love of property began at a young age; Whilst growing up, she moved with her parents a lot, stepping up the property ladder and taking steps toward their dream home.

After leaving Reigate College, Jasmine was inspired to take a job in block property management, based in Dorking, before following her passion and joining Ralph James as a Junior Negotiator, excited to work for a modern agency.

Having lived in Reigate for most of her life and attending local schools and colleges, Jasmine is incredibly knowledgeable of the local town and surrounding areas. She’s a true Reigatian.

In her spare time, you’ll find Jasmine at the gym, going out with friends and family or having a chilled day at home!

Leah - Mortgage and Protection Advisor
Leah - Mortgage and Protection Advisor
Leah - Mortgage and Protection Advisor

Leah

Mortgage and Protection Advisor

Leah has been through the home buying process several times – both for buying her own home and for buy-to-let – so she know exactly what makes things simpler and stress-free. One of those things is having a mortgage consultant who is totally on the case and fully responsive.

She always been interested in property and became a mortgage consultant and protection adviser in 2014. Since then I’ve helped people with regular purchases, remortgages, buying new builds, buy-to-let investments and with the Help to Buy scheme.

Leah really enjoys finding the perfect rate and product for whoever she’s working with and to make sure they get the best deal – whether that’s the lowest cost or the greatest flexibility – to suit their own lifestyle and circumstances.

Ollie

Trainee Sales Advisor

With a smile and a can-do attitude, Ollie joins Ralph James eager to learn and driven to succeed. With a contagious postive attitude, Ollie brings a fresh enthusiasm to both our established Redhill office, and our newest venture in Banstead.

From the small village of Walton on the Hill, Ollie attended Box Hill School, followed by Reigate College. Outside of work, you’ll find him exploring new areas, trying new pubs and restaurants, or watching football. 

When considering a new career, Ollie reached out to Ralph James because of the difference in approach, offering an informal, personable service, and the unique design within the offices.  

“My goal is to continue to learn and grow every day at Ralph James, and one day be able to purchase a house of my own.”

Olivia

Trainee Sales Advisor

Olivia has always loved property and interiors, from tracking Rightmove listings to creating inspiring boards on Pinterest. 
 
During Summer 2022, whilst studying at Reigate college, Olivia’s first introduction to Ralph James began when she joined us for two week’s work experience, and her passion for property and enthusiasm to support the sales team was immediately apparent. Ralph James are pleased to now welcome Olivia to our Dorking team full time.
 
Having grown up locally, and attending schools in Dorking and Brockham, Olivia worked at The Reading Room in Brockham, where she showcased her love of working with people. 
 
Outside of work, you can find Olivia walking her dog, stopping at her local cafe for a hot chocolate, or at her favourite local spot, the Chimney Pots Walk in Betchworth.
Reigate-Priory-Park

Charlie

Trainee Sales & Lettings Advisor

Katie - Property Manager
Katie - Property Manager

Katie

Head of Lettings and Property Management

After attending Reigate College, Katie was keen to start her career as soon as possible. Working her way up from her first position as a Letting’s Negotiator, to Appraiser and then Assistant Manager, Katie has now found her niche within Property Management.

Having recently purchased her house in Horley, Katie found herself looking at the Ralph James office on her daily commute to work each day, drawn to the modern frontage and difference in design. As Katie’s maternity leave ended, she jumped at the opportunity to join the team as Property Manager. Katie already feels part of the furniture and has settled very quickly, all thanks to our welcoming staff and clients.

Katie presents the main point of contact for both Landlords and Tenants, and is responsible for Property Management and Accounts. In her spare time, you will find Katie enjoying fun days out with her two young sons, out with friends and family or relaxing at home.

Sam - Lettings Manager
Sam - Lettings Manager
Sam - Lettings Manager

Sam

Lettings Team Manager, Dorking

Originally from a small village in County Durham, Sam knew that he always belonged in the countryside rather than the hectic city life of London. He decided to take the plunge and offered on a property in Earlswood through Ralph James.

Having the greatest introduction, Sam loved the way they operated – so much so that once he moved into his new place, he contacted Thomas and Ashley straight away for a chance to work at Ralph James. Having been in both sales and lettings for an independent London company since 2014, Sam knew that he could bring his knowledge and confidence to Ralph James.

An integral part of the team for a few years now, Sam’s knowledge of the Letting’s market and the local area is obvious when in conversation with him.

Sam

Senior Lettings Advisor

Sam joins Ralph James following a break in her career to be at home with her children – the reason she’s so familiar with many of the local schools!
 
Having lived in Redhill for her whole childhood and into adulthood, Sam studied travel and tourism before working in the airport. Following her career break, and eager for a new challenge, Sam sought her new start in Estate Agency.
 
 “And where better than Ralph James, as it’s very close to my heart,” she says, “I have loved to watch this brand grow over the past 7 years.”
 
A good listener, Sam delights in matchmaking her clients with the ideal home that suits their every need.
 
Outside of work, you’ll find Sam making the most of the fresh air on her weekend walks in the Surrey Hills, or spending quality time with her family.
Dorking-Highstreet-Hanging-Flower-Basket
Dorking-Cotmandene-Fields
Headshot of Didi - Trainee Property Manager & Administrator

Didi

Trainee Property Manager & Administrator

Didi has always called Dorking home, loving the cozy charm of the town. Her entire school journey, from nursery to secondary, unfolded right here in Dorking. Later on, she didn’t venture too far, finding herself at Reigate College.

Work took her to Denbies Wine Estate, where interacting with diverse people and hearing their stories brought her immense joy. Always having an eye for property, Didi often found herself discussing and admiring houses. The idea of having her own place and designing it from online inspiration got her pretty excited. When Olivia offered her the chance to join Ralph James, Didi jumped at it without a second thought.

Reflecting on her experience, Didi finds Ralph James to be an incredibly friendly and welcoming place. What stands out for her is the team’s strong client focus and modern approach.

Outside of work, you’ll find Didi dancing, singing, and enjoying quality time with her family. Sundays are reserved for walks with her mini-Yorkshire terrier, Lola, exploring the scenic beauty of Surrey, from Polesdenlacy to Denbies and other local gems. On days when she’s not out and about, Didi loves chilling at home with a good film, snuggling up with her dog and cat.

Headshot of Ed - Head of Marketing

Ed

Head of Marketing

Ed’s local roots stretch from Reigate to Dorking, and he knows the area well after exploring much of it during his upbringing.

Fuelled by a passion for art, business, and psychology, he pursued Advertising at the University of Creative Arts. Post-graduation, Ed continued on the path of advertising and design, working in marketing and honing his skills.

A chic new black office on Dorking’s West Street led Ed to uncover the Ralph James brand. Since then, Ed has admired Ralph James’s avant-garde and vibrant approach to marketing and branding. When the Ralph James team presented him with an opportunity to join, the decision was an easy decision.

Since joining, the team has been nothing but welcoming and friendly. Beyond the professional hustle, you might catch him at the gym or rowing, expressing his creativity by pushing paint around on large canvases or immersing himself in the latest DIY project.

Macy

Content Creator

Having lived in Redhill all her life, Macy has always spent a lot of time around Redhill and Reigate. Having attending St Bedes school and then East Surrey College, Macy has always studied Photography. With a passion for anything creative, Macy loves photography, art, fashion, interior design and regularly browses Architectural Digest. 
 
Having gained confidence in a previous retail environment on Reigate high street, Macy joins Ralph James as our first Marketing apprentice, specialising in content creation for social media, website, within the community and for developments. The beginning of an exciting career!
 
When Reigate’s Molly popped into Macy’s work, and happened to mention the new role, an introduction to Ashly shortly followed. Having admired Ralph James’ “sleek” Instagram, Macy jumped at the chance to be part of the team’s growth. First impressions? Contemporary. Polished. Innovative. Macy particularly loves the partnerships within our community and networking at those events.
 
On the weekends, you’ll find Macy out walking her gorgeous chocolate Labrador, out for dinner at Monte Forte in Reigate, and most recently, redecorating her room. Interesting fact? Macy is ¼ Spanish and visits every year.
Nick - Photographer
Nick - Photographer

Nick

Property Photographer

Acknowledged by numerous bodies for their work, notably BUILD magazine in 2020 for being ‘experts’ in their field, Nick and Luke are the creative duo behind the impressive interior photography and HD video tours.

Today, Nick lives in a repurposed Post Office he adores in Langley Vale village, just outside Epsom, but he grew up in a beautiful Victorian house in Kingston upon Thames, before relocating for secondary school. After receiving a triple distinction in Photography, Nick initially gained experienced within the industry through sporting events for AFC Wimbledon, music, weddings, and family portraits.

Having stumbled into the world of interiors following an opportunity through a family friend, Nick found a genuine interest within the industry, where he continuously strives to better his skillset. Having gained experience here, Nick combined with Luke to fill a gap in the market for quality photo and video, and together, they formed Still Moving London in 2014.

In his own words, Nick loves “seeing people’s interpretations on interior design, and how they decide to present and live in their home and getting to capture it. We get to live and breathe a real-life Pinterest board and get inspired daily.”

A huge football fanatic, and Chelsea season ticket holder, if not found on the terraces of Stamford Bridge or on a family outing with his young family, you’ll see Nick on a stretch of water paddle-boarding – a newfound passion.

Luke - Videographer
Luke - Videographer
Luke - Videographer

Luke

Property Videographer

After almost a decade in business together, Luke and Nick are the established creative duo behind the award-winning marketing details you’ll find in all Ralph James property listings.

After meeting Nick in High School, Luke went on to study Film Studies and Art before taking a course in Graphic Design: New Media at UCA and specialising in Film production for 3 years. It was during this time that Luke would regularly stop in at Nick’s house for a catch up and a hot drink, and they’d talk for hours about combining their skill sets in business.

To be proud of what two pals have accomplished over a coffee is an understatement. Founding a business that combines his love for architecture, property and film on a daily business, Luke now creates award-winning HD video tours, alongside his oldest friend, whilst building lasting relationships with like-minded clients.

Luke grew up in Cheam before relocating to Ewell in his youth. Today, you’ll often find him tinkering on cars, a huge passion alongside his work behind a camera, or renovating his 17thcentury county cottage in Charlwood, making memories with his young family.

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reigate christmas fayre 2022

Orla

Senior Negotiator

Bio here.

Chris

Redhill Branch Manager

On his 18th birthday, Chris began his career in estate agency, and has loved it ever since.
 
He grew up in Redhill and worked across RH1 and RH2 for a number of years before heading into London to gain experience in a fast-paced environment. Here, he spent 8 years in a leading office before returning to the area to join Ralph James.
 
“The industry has moved on, and Ralph James are at the forefront of this.” He says, “I love the design element as well as the welcoming, friendly approach. We treat our clients with compassion, not another number.”
 
Passionate about property, Chris thrives in a tougher market, bringing energy and a results-driven outset to meet his clients needs.
 
Outside of work, you can find Chris on a golf course, aiming to lower his handicap, or spending quality time with his young son, Frankie.

Luke

Branch Manager

With a passion for property, Luke joins Ralph James, bringing his local knowledge and compassionate approach to our modern agency.

Luke grew up in Redhill and attended Reigate college, working locally for many years before entering the world of Estate Agency in 2008.

A Banstead resident for over ten years, Luke is a well-known face in the Village. With such strong ties to his community, you’ll often find Luke at the forefront of events, such as the Banstead Village May Queen event. On his days off Luke is consistently out making memories with his wife Megan and two daughters, Summer & Skye.

Having headed up Lancasters Property in Banstead for ten years, Luke decided to join Thomas, and merge the business under Ralph James in March 2023.

“By joining forces with Ralph James, I’m excited to introduce the marketing and social media presence to our town, and have a team beyond our branch.

Banstead is in need of a forward-thinking agent like Ralph James, and I am so proud to have been given the opportunity to be a part of it.”

Robin - Sales Manager
Robin - Sales Manager
Robin - Sales Manager

Robin

Head of Sales, Redhill

Robin grew up in Redhill and attended schools in Reigate – so there’s not much about the local area that he doesn’t know. As a neighbour of Ashley, Robin would often enquire about gaining work experience at Ralph James; Four years later, and Robin is an essential part of the sales team.

Having trained under Ashley’s guidance, and now working closely with the branch Head of Sales, Robin acts as mentor to other members of the team; Approachable and friendly, he’s a huge personality in the office, and a driving force behind Redhill’s success.

Becoming a homeowner by himself at the impressive age of 21, Robin can relate to clients’ experience and has an insight which disarms nervous first-time buyers during sales progression. You’ll often find Robin remaining in the office after hours, and this drive has seen his position at Ralph James grow – he now values and lists properties as well as selling them.

On days off, you’ll find Robin on the golf course, or visiting local pubs; He’s also often in Brighton where he visits family during time off.

Ashley - Director
Ashley - Director
Ashley - Director

Ashley

Director

Born in Redhill and living here his entire life, there isn’t much Ashley doesn’t know about the local area. Alongside Thomas, Ashley has created Ralph James to provide a professional, comfortable and informal service. With his background in art and design, Ashley is a driving force behind the Ralph James branding and innovative marketing techniques.

Since 2015, Ashley has worked front of house, building the team, creating relationships with clients and driving the business’ presence in the surrounding area. Well known for his personal approach and being available around the clock, many of Ashley’s clients’ have remained his friends long after the sale of their home.

Ashley is passionate about property: having bought and renovated a number of his own over the years, he is currently restoring an early Edwardian house close to Redhill town centre with his young family.