Making genuine connections and maximising your asset

For too long now, ‘lettings’ has been the ugly sister of our industry. Not at Ralph James. We invest our time and energy in helping tenants find the right property to fit their lifestyle. We run social events to get to know our landlords and maximise their assets with beautiful bespoke marketing. By building trust and making connections in this way, we create lasting relationships and show people, first-hand, why we are different.

An invaluable opinion from our property experts

We are Ralph James

An invaluable opinion from our property experts

We are Ralph James

I couldn't recommend the Ralph James team enough, I've now purchased, sold and used their letting team to manage a property.

Great communication and detail throughout the whole process.

Very smooth lettings process, Sam was helpful and organised every step of the way.

If I were to look for another property to rent or buy in the future, I would definitely use the services of Ralph James.

I will recommend anyone looking to let to visit Ralph James and have a smooth sail. Great experience!

Effective communication throughout; I really like the detailed interim and full reports produced.

An absolute pleasure to be looked after by Sam and the team.

Sam noted the kind of house we were looking for and within couple of weeks found a perfect home for viewing.

Nothing is ever too much trouble and always willing to go the extra mile.

We decided to rent our property through Ralph James as we believed they’d offer a very personal service. This proved to be very accurate.

Ralph James have managed a couple of rental properties for me over the last 4 years and the service has been great. Katie, Sam and the team have always been very responsive.

Professional every step of the way. That's the best way for me to describe the team at Ralph James. A pleasure to work with Katie and the team.

Select a service to suit you.

We support our landlords with a series of tailor-made service packages. You can choose to have as much or as little contact with your tenants as your time allows for. From taking care of the absolute essentials such as effective marketing and initial admin, to taking tenant care out of your hands completely. Simply select the service level that works for you.

Let

1 month’s rent + VAT

Just the essentials. We’ll guide you through each initial step, from marketing your property and building your presence on sales portals, to meeting and processing your new tenant.

It includes:

• Professional photography and HD video content.

• Listings on all major portals.

• Accompanied viewings.

• Processing of all tenant ID.

• Collection of initial tenancy fees.*

* We use the Tenancy Deposit Scheme (TDS) to register and protect all deposits which are capped at 5 weeks rent. Membership No. EW67848.

Let and Collect

Recurring monthly 10% +VAT – Reduces upfront costs
Recurring annually 8.5% +VAT – Reduces overall costs

Continued support. Following the initial set up, we’ll be there on a regular basis to collect rent payments and ensure standard charges are taken care of.

It includes:

• Professional photography and HD video content.

• Listings on all major portals.

• Accompanied viewings,

• Processing of all tenant ID

• Collection of initial tenancy fees.*

• Booking of any pre-tenancy works.

• Rent collection.

• Payment of service charges and ground rent.

• Tax payment support for non-resident landlords.

* We use the Tenancy Deposit Scheme (TDS) to register and protect all deposits which are capped at 5 weeks rent. Membership No. EW67848.

Fully Managed

Recurring monthly 14% +VAT – Reduces upfront costs
Recurring annually 12% +VAT – Reduces overall costs

All encompassing. Our most comprehensive service package means that, although you have very little contact with your tenant, they still get the most attentive care.

It includes:

• Professional photography and HD video content.

• Listings on all major portals.

• Accompanied viewings.

• Processing of all tenant ID.

• Collection of initial tenancy fees.*

• Booking of any pre-tenancy works.

• Rent collection

• Payment of service charges and ground rent

• Tax payment support for non-resident landlords.

• An out-of-hours emergency number

• Maintenance works.

• Tenancy renewals.

• Deposit negotiations.

• Property inspections and safety checks.

* We use the Tenancy Deposit Scheme (TDS) to register and protect all deposits which are capped at 5 weeks rent. Membership No. EW67848.

Landlord Fees

No surprise charges. We’re always upfront about our service costs. Here’s breakdown of the additional fees you can expect as a landlord.

Check-in/Check-out inventory: From £80 +VAT

Tenancy Agreement: £200.00 +VAT

Tenant References: £25.00 +VAT per tenant

Property inspections: from £80.00 +VAT*

Tenancy renewal: From £125.00 +VAT

Update to utilities at tenancy start/end: £12.00 +VAT per company**

Keys cut: £10 +VAT per set plus the total cost of keys cut.

Agent call out: £30 +VAT

Paper statement: £5 +VAT

*Initial inspection included in Fully Managed service.
**Included in Fully Managed service.

We use the Tenancy Deposit Scheme (TDS) to register and protect all deposits which are capped at 5 weeks rent. Membership No. EW67848.

Ralph James are members of The Property Ombudsman scheme.

Tenants

Need to know…

No hidden extras. We’re completely transparent about our fees and service charges. Here’s a breakdown of the payments you can expect during your tenancy:

Tenants Fees

Monthly rent charges.

Holding Deposit: capped at one weeks’ rent.

Deposit: A maximum of 5-weeks rent – increasing to 6 weeks for properties with rent over £50,000 per year.

You can only be charged a late payment fee once you’re 14 days late with rent.

Default fee for rent payment after 14 days: no more than 3% APR above the Bank of England base rate. You can only be charged by your landlord or agent, not both.

Default charges for lost keys or security fobs will be a reasonable cost for replacement only.

A landlord or agent is entitled to charge up to £50 for the administration involved in amending the tenancy agreement or the amount of their reasonable costs, if that is higher.

You can be charged if your landlord or agent agree to let you end your tenancy early or you leave without notice. Early termination charges, when requested by tenant can only cover loss incurred by your landlord or your agent’s reasonable costs.

Bill payments including, utilities, TV licence, council tax and energy efficiency charges.

Ralph James are members of The Property Ombudsman scheme.

Read Sophie & Jack's Story

Our Lettings Manager caught up with Sophie and Jack for a little house tour, a coffee and a catch up this week.

We think it’s important to be transparent, and what better way to demonstrate what it’s truly like to rent in Redhill, than from someone who currently is?

Click the image to view the journal.

19k+ followers on Instagram

Our in-house social media team build reach by sharing our passions, projects and properties, tailored to our audience.

Extensive Market Presence

We increase exposure by listing on major portals, including RightMove, Zoopla & onthemarket.com. Along with features in our own newspaper, R&R Today.

Community & Connections

We are active members within our communities, supporting local schools, teams, business guilds and charities. Head over to our Journal to find out more.

Marketing

Lettings marketing that is completely unrivalled.

When you own a rental property, you want to minimise void periods by finding the best tenant in the quickest possible time. We showcase your space for maximum effect with professional photography, HD video and must-know information for tenants – from the local stations and schools to coffee shops and parking spots. With a background in design, interiors and advertising, our team can stage your property to maximise your space and make the best possible impression. Catch sneak peek’s, daily updates and plenty of behind the scenes on our social platforms.

Marketing

Lettings marketing that is completely unrivalled.

Our team

Dedicated support that goes beyond the 9-5.

Our team have a real interest in connecting people with their perfect property. We guide tenants through every step of referencing and paperwork, and support landlords with tailor-made services. To ensure we fit around your busy lifestyle, we open later, and on weekends too. You can even contact us directly out-of-hours.